Hi everyone. Attempts were made today to salvage the plaster damage in the spa and unfortunately they were not successful. The smooth creamy edge of the plaster is totally gone due to the improper startup by the previous contractor and all that remains is the rough crystal quartz below. We brought in a sander with diamond pads (each 5” round pad is $150.00) and attempted to smooth out the surface, but it just continued to get worse. Right now, the plaster feels like very course sandpaper and would scratch skin and shred bathing suits.
The spa will be demolished this coming Tuesday and with the re-build and required curing process, will require an additional 3 weeks. Please know that all other repairs will remain on schedule in hope of avoiding any further delays.
Also unfortunately, the staff at the Community Center office has been the recipient of very aggressive and inappropriate complaints by residents. While I share everyone’s frustrations over the past year with our pool issues, being verbally abusive to staff does not change the end result.
A common statement made by those complaining is they know a lot of people in the pool industry that said the entire pool could have been re-built in 90 days. As a reminder, this did not start off as a re-build, it started as a repair when the original contractor blew up a 6” manifold deep in the ground. During the repair to that area, other leaks were noted deep underground and tests began to determine the source.
Then, just when we thought we had it near completion, a 6” pressurized fire supply pipe broke at the entry to the pool. The force was so extreme it created an 8’ deep by 24’ long underground cavern. That cavern began 4-6 feet below surface level and caused the entire north end of the community center to sink.
Prior to making any repairs, engineers were called out to determine the scope of work and the appropriate protocols for this repair and to lift the building. This had to be done very slowly and cautiously to avoid pushing down the south end of the building while raising the north. It also required step by step geo-technical studies.
During this same time period, the new pool and the wader pool was suffering extreme water loss everyday indicative of a major or multiple major leaks caused by the prior contractor. As soon as the leak detectors found a leak, we fixed it. Late in the project, the south/east border of the pool deck sunk considerably. The engineers were called out again and demanded we remove large portions of the new pavers for soil studies. The soil studies demonstrated that the soil was damaged from all of the leaks and further, the soil was not the soil specified by engineers when the community center was built.
At the direction of the engineer, we were required to remove 1400 tons of bad soil that surrounded active electrical lines, plumbing, security camera lines as well as a few other surprises. Removing that much soil without damaging the underground infrastructure was a slow and arduous task. At that time, it was determined that the new pool skimmers were all installed improperly and that at least a dozen other underground leaks existed.
I could go on, but the fact is this would be a 100 page update. This was not a simple project. It was not a “known” project as the prior contractor hid all of his mistakes 6’ underground and under the pavers.
There was no opportunity to know what was coming in these repairs as the issues were not visible. In other words, this was not a new pool installation where you start from scratch. This was a tedious repair of a badly damaged pool caused by the previous contractor.
Finally, our pool is in no way similar to a “home” pool. Our pools are controlled by computer system that monitor and adjust all of the chemicals on a second by second basis. The filtration system for the large pool is very elaborate and complex. This is a large commercial pool application much different from a home pool.
So I ask each of you to take these facts into account and treat our staff with the respect and dignity they deserve. They did not make the construction defects, they did not order the pool closed and they are just as frustrated as each and every resident.
To those that have remained patient and courteous, I thank you. To those whose frustrations have risen to a higher level, feel free to call the community center and schedule a walk through with Richard and I. When you see the complete scope of the work performed in person, you will be amazed we were actually able to pull this off in the time frame we did.
Brad Sullivan, D.C.
Wolf Creek President
The spa will be demolished this coming Tuesday and with the re-build and required curing process, will require an additional 3 weeks. Please know that all other repairs will remain on schedule in hope of avoiding any further delays.
Also unfortunately, the staff at the Community Center office has been the recipient of very aggressive and inappropriate complaints by residents. While I share everyone’s frustrations over the past year with our pool issues, being verbally abusive to staff does not change the end result.
A common statement made by those complaining is they know a lot of people in the pool industry that said the entire pool could have been re-built in 90 days. As a reminder, this did not start off as a re-build, it started as a repair when the original contractor blew up a 6” manifold deep in the ground. During the repair to that area, other leaks were noted deep underground and tests began to determine the source.
Then, just when we thought we had it near completion, a 6” pressurized fire supply pipe broke at the entry to the pool. The force was so extreme it created an 8’ deep by 24’ long underground cavern. That cavern began 4-6 feet below surface level and caused the entire north end of the community center to sink.
Prior to making any repairs, engineers were called out to determine the scope of work and the appropriate protocols for this repair and to lift the building. This had to be done very slowly and cautiously to avoid pushing down the south end of the building while raising the north. It also required step by step geo-technical studies.
During this same time period, the new pool and the wader pool was suffering extreme water loss everyday indicative of a major or multiple major leaks caused by the prior contractor. As soon as the leak detectors found a leak, we fixed it. Late in the project, the south/east border of the pool deck sunk considerably. The engineers were called out again and demanded we remove large portions of the new pavers for soil studies. The soil studies demonstrated that the soil was damaged from all of the leaks and further, the soil was not the soil specified by engineers when the community center was built.
At the direction of the engineer, we were required to remove 1400 tons of bad soil that surrounded active electrical lines, plumbing, security camera lines as well as a few other surprises. Removing that much soil without damaging the underground infrastructure was a slow and arduous task. At that time, it was determined that the new pool skimmers were all installed improperly and that at least a dozen other underground leaks existed.
I could go on, but the fact is this would be a 100 page update. This was not a simple project. It was not a “known” project as the prior contractor hid all of his mistakes 6’ underground and under the pavers.
There was no opportunity to know what was coming in these repairs as the issues were not visible. In other words, this was not a new pool installation where you start from scratch. This was a tedious repair of a badly damaged pool caused by the previous contractor.
Finally, our pool is in no way similar to a “home” pool. Our pools are controlled by computer system that monitor and adjust all of the chemicals on a second by second basis. The filtration system for the large pool is very elaborate and complex. This is a large commercial pool application much different from a home pool.
So I ask each of you to take these facts into account and treat our staff with the respect and dignity they deserve. They did not make the construction defects, they did not order the pool closed and they are just as frustrated as each and every resident.
To those that have remained patient and courteous, I thank you. To those whose frustrations have risen to a higher level, feel free to call the community center and schedule a walk through with Richard and I. When you see the complete scope of the work performed in person, you will be amazed we were actually able to pull this off in the time frame we did.
Brad Sullivan, D.C.
Wolf Creek President
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